ADMISSION AUDIT 2007

QUALITY AUDIT ON ADMISSION TO THE HOME - 2007

The following is an Audit of questionnaires completed in 2007. The Audit for admissions in 2008 will appear early in 2009.

1. Were you given enough information about the home to help you decide to move in?

Yes No
7/8 1/8

What additional information did you need?
• Something about my fellow residents (on second thoughts I realise you probably can't give this)

2. Did you understand all of the information given to you?

Yes No
7/8 1/8

What did you find most difficult to understand?
• No comments

3. Did you feel that your needs (as a resident) were understood when you moved in?

Yes No
8/8 0/8

What was not understood?
• Nothing

4. When you first moved in were you made to feel welcome?

Yes No
8/8 0/8

If yes, who made you feel welcome and in what ways?
· Everyone is so friendly
· Susan & her team welcomed me warmly
· Staff & residents made me feel very welcome
· All staff – daily routine in the Home
· Card & welcome from the staff – tea provided to my family who came to settle me


If no, what was it that you found unwelcoming?
N/A

5. Did you think you were treated well and listened to when you first arrived?

Yes No
8/8 0/8

6. On arrival was your accommodation well prepared? For example, was the room clean, in good repair, and all the equipment and facilities working?

Yes No
8/8 0/8

If no, what was not well prepared?
N/A

7. Was it explained to you how to make a comment, a suggestion or how to complain, and that your opinions would be valued?

Yes No
7/8 1/8

If yes, have you ever made a complaint or suggestion?
· Suggestions have been made (1 questionnaire)
· A complaint about a lady on my table – resolved now as I have moved tables


If no, would you have made a complaint or suggestion had you been encouraged?
• No

8. A Resident’s Guide (red cover) was given to you on arrival or soon after.
Was it accurate, covered all you wanted to know and was it easy to understand?

Yes No
8/8 0/8

Would you have liked any other details included in the guide?
• No

9. When you first moved in did the staff seem to understand your feelings about being in a new place? Did they offer you support so that you felt that they really cared about you?

Yes 8/8
Almost, but not quite 0/8
Some but not much 0/8
Not at all 0/8


10. What ideas do you have for making your admission to this home a more positive experience?

· Nothing to add
· Staff have always been helpful
· I find the carers very helpful in every way and could not ask for better, it is well organised and a very happy atmosphere. I am so lucky to be here, and thank God for my blessings.