ADMISSION AUDIT 2009

QUALITY AUDIT ON ADMISSION TO THE HOME - 2009

The following is an Audit of questionnaires completed in 2009. The Audit for admissions in 2010 will appear early in 2011.

1. Were you given enough information about the home to help you decide to move in?

Yes No
3/3

What additional information did you need?
• It would be useful to know about bed linen - Shandford provides or can bring ones own in (Application Form since amended to incorporate this)

2. Did you understand all of the information given to you?

Yes No
2/3 1/3

What did you find most difficult to understand?
• Policy on entering/leaving the Home with family/friends

3. Did you feel that your needs (as a resident) were understood when you moved in?

Yes No
3/3 0/3

What was not understood?
• Some personal care routine needs - now OK

4. When you first moved in were you made to feel welcome?

Yes No
3/3

If yes, who made you feel welcome and in what ways?
· All staff members. Flowers, card & introductions to other residents.
Everyone said hello and were on hand to help. Also some of the residents at lunch were very welcoming.



If no, what was it that you found unwelcoming?
N/A

5. Did you think you were treated well and listened to when you first arrived?

Yes No
3/3

6. On arrival was your accommodation well prepared? For example, was the room clean, in good repair, and all the equipment and facilities working?

Yes No
3/3

If no, what was not well prepared?
N/A

7. Was it explained to you how to make a comment, a suggestion or how to complain, and that your opinions would be valued?

Yes No
2/3 1/3

Sort of - as part of Residents Guide

If yes, have you ever made a complaint or suggestion?
· No comments



If no, would you have made a complaint or suggestion had you been encouraged?
• No comments

8. A Resident’s Guide (red cover) was given to you on arrival or soon after.
Was it accurate, covered all you wanted to know and was it easy to understand?

Yes No
3/3

Would you have liked any other details included in the guide?
• No further comments

9. When you first moved in did the staff seem to understand your feelings about being in a new place? Did they offer you support so that you felt that they really cared about you?

Yes 3/3
Almost, but not quite 0/3
Some but not much 0/3
Not at all 0/3


10. What ideas do you have for making your admission to this home a more positive experience?

· All staff have been welcoming, caring & efficient in every way.
· It would be good to appoint one or two members of staff, for consistency, to be a 'Welcoming Team' so you can ask questions/seek help, without bothering everyone. These people could check with you regularly in the initial few days and perhaps give you a 'tour' of the Home.